Privacy Policy
Effective 28 September 2026
In short: we collect only what we need to run rentals and deliveries. Other users only ever see your first name. Your phone number, address and payout details are seen only by the BabyRent team. We never sell your data.
1. Who we are
BabyRent is operated by Airconet (Thailand) Co., Ltd., Bangkok, Thailand ("BabyRent", "we", "us"). We are the data controller for your personal data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Contact: glezerkarin@gmail.com.
2. What we collect
- From LINE when you sign in: your LINE user ID, display name and profile picture. We do not receive your LINE password, friends or chats.
- From you: your name, phone number, area, address, and the PromptPay number or bank account (bank, account number, account name) where we send your earnings or deposit refunds.
- Listings: item photos you take in the app, descriptions, prices, and an approximate location (rounded to about 1 km).
- Bookings and payments: dates, amounts, booking status. You pay by PromptPay through your own bank; we never receive your card details or banking passwords.
- Messages you send to other users inside BabyRent.
- Technical data: basic logs such as IP address and device/browser type, kept by our hosting providers for security.
3. Why we use it (and our legal basis)
- To create your account and let you list, book, chat, pay and receive payouts — to perform our contract with you.
- To collect items from owners, deliver them to renters and return them — contract.
- To keep BabyRent safe: hiding contact details in messages, preventing fraud, resolving disputes — our legitimate interests.
- Messages on BabyRent can be read by the BabyRent team (an authorised admin account only) for safety, support, fraud prevention and resolving disputes — our legitimate interests. We never use them for advertising.
- To keep accounting and tax records — legal obligation.
We do not use your data for advertising and we do not sell it.
4. Who can see your data
- Other users: your first name, profile picture, your listings, reviews, and the messages you send them. Phone numbers, LINE IDs, emails, links and addresses written in messages, listings or reviews are automatically hidden (•••).
- The BabyRent team: your phone number, address, PromptPay number and bank account, only to arrange deliveries, payouts and refunds.
- Service providers who run the app for us: Supabase (database and storage, servers in Singapore), Netlify (website hosting), LY Corporation (LINE sign-in and notifications), Stripe (online card and PromptPay payments), Lalamove (courier deliveries: the driver receives the pickup and drop-off name, phone number and address, and the trip's live location), and OpenStreetMap (map images and turning your location into an address). They process data only on our instructions or under their own privacy policies.
- Authorities, if Thai law requires it.
5. Transfers outside Thailand
Our database is hosted in Singapore and our website is served through international networks. We use providers with appropriate security safeguards, as the PDPA requires.
6. How long we keep it
We keep your account data while your account is active. If you ask us to delete your account, we delete or anonymise your data within 30 days, except booking and payment records we must keep for accounting and tax purposes (generally up to 10 years under Thai law).
7. Your rights
Under the PDPA you may ask to access, copy, correct, delete or transfer your personal data, to object to or restrict its use, and to withdraw consent where we rely on it. Email glezerkarin@gmail.com and we will reply within 30 days. You may also complain to Thailand's Personal Data Protection Committee (PDPC).
8. Security
Data is sent over encrypted connections (HTTPS). Access to private data is restricted by database security rules, so only you and the BabyRent team can read your phone number, address and bank or PromptPay details.
9. Age
BabyRent is for adults aged 20 or over. We do not knowingly collect data from children.
10. Changes
If we change this policy we will update the date above and, for important changes, tell you in the app.
Terms of Service
Effective 28 September 2026
In short: owners list their own baby gear and are responsible for it. Renters book and pay BabyRent. BabyRent collects the item from the owner, delivers it, brings it back, and then pays the owner. Don't share contact details or arrange rentals outside BabyRent.
1. About BabyRent
BabyRent is a marketplace, operated by Airconet (Thailand) Co., Ltd., where parents in Bangkok rent baby gear from other parents. By using BabyRent you agree to these Terms and to our Privacy Policy above.
2. Your account
- You must be 20 or older and sign in with your own LINE account.
- Give us a real phone number and delivery address. You are responsible for activity on your account.
3. Owners (people who list items)
- You must own the item and have the right to rent it out. Photos must be taken live in the app and show the actual item.
- Items must be clean, complete, safe and working, and match the description. You are responsible for your items.
- Do not list recalled, damaged or expired items. Car seats must not be expired or have been in an accident.
- When a booking is paid, send the item to BabyRent's drop-off address on time and mark it as sent in the app.
- BabyRent keeps a commission of 25% of the rent. You receive the remaining 75%, which BabyRent transfers to your PromptPay or bank account after the item has been returned to you.
4. Renters
- Check each item before use and use it according to the maker's instructions. Supervise children at all times.
- Return the item on the end date in the same condition, apart from normal wear.
- You are responsible for loss or damage while the item is with you.
5. Prices and payment
- The renter pays: rent (price per day × days) + delivery fee + a refundable deposit. The total is shown before you pay. BabyRent's 25% commission comes out of the rent, not on top of it.
- Pay with the PromptPay QR shown in the app. Payments are processed by Stripe, and the booking is confirmed automatically once the bank confirms the payment.
- The deposit is refunded after the item comes back undamaged and complete. BabyRent may deduct a fair amount from the deposit for missing parts, damage or late return, and will explain any deduction.
- Card instead of a deposit: a renter may save a card instead of paying the deposit. The card number is sent directly to our payment provider Stripe (PCI DSS certified); BabyRent stores only the card brand and last 4 digits. By saving a card, the renter allows BabyRent to charge it, up to the deposit amount of that rental, only if the item comes back damaged or incomplete, after BabyRent has reviewed the handover photos. The renter is told the amount and the reason. A card can be removed at any time when no rental is open.
6. Cancellations
- Before payment, the renter or the owner can cancel for free in the app.
- After payment, contact BabyRent. If the booking is cancelled before delivery, we refund the full amount paid. After delivery, no refund of rent is given for unused days.
- If an owner cancels or fails to send a paid item, the renter receives a full refund.
7. Rules of conduct
- Do not share or ask for phone numbers, LINE IDs, addresses or other contact details, and do not arrange rentals or payments outside BabyRent.
- No false listings, harassment, spam or illegal items.
- We may remove listings or suspend accounts that break these rules.
8. Responsibility
- BabyRent connects owners and renters and handles delivery. We are not the maker of any item and do not guarantee that an item is suitable for your child.
- To the extent Thai law allows, BabyRent is not liable for indirect losses, and our total liability for a booking is limited to the amount paid for that booking. Nothing in these Terms limits rights that cannot be limited under Thai law, including liability for death or injury caused by our negligence.
9. Changes and law
We may update these Terms and will show the new date above. These Terms are governed by the laws of Thailand, and disputes go to the courts of Thailand.
10. Contact
Airconet (Thailand) Co., Ltd. — BabyRent, Bangkok, Thailand · glezerkarin@gmail.com